Privacy Policy

1. Introduction

At GetCollab, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send administrative information, updates, and security alerts
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and fraudulent activity
• Personalize your experience and deliver targeted content
• Send you marketing communications (with your consent)
• Comply with legal obligations

4. Instagram / Meta Data Usage

When you connect your Instagram account to GetCollab, we access and use certain data in compliance with Meta's Platform Policies:

• Profile Data: Username, profile picture, biography, follower count
• Public Posts: Public content you have posted
• Insights Data: Engagement metrics for your content (for influencers)

Purpose: We use this data to:

• Display your profile on our marketplace for brand collaboration discovery
• Provide analytics and performance insights
• Verify your account authenticity
• Enable collaboration features between brands and influencers

We only use Instagram data as permitted by Meta's Platform Policies. We only request the permissions necessary to provide our services. We do not store data longer than necessary for the purposes outlined above.

5. Legal Basis for Processing (GDPR)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your information depends on the data and context:

• Contract Performance: Processing necessary to provide our services
• Legitimate Interests: Processing for our legitimate business interests
• Consent: Processing based on your explicit consent
• Legal Compliance: Processing to comply with legal obligations

6. How We Share Your Information

We may share your information with:

• Service Providers: Third-party companies that perform services on our behalf (hosting, analytics, payment processing)
• Business Partners: Other users on the platform (brands/influencers you collaborate with)
• Legal Requirements: Law enforcement, government agencies, or other parties when required by law
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share information

We do not sell your personal information to third parties.

7. Data Security

We implement appropriate technical and organizational measures to protect your data:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• For legitimate business purposes

We do not store data longer than necessary. When data is no longer needed, we will securely delete or anonymize it.

9. Your Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Request a copy of your data in a portable format
• Restriction: Request restriction of processing
• Objection: Object to processing of your data
• Withdraw Consent: Withdraw consent for data processing

To exercise these rights, please contact us at [email protected]

10. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Understand how you use our platform
• Improve our services
• Deliver personalized content

You can control cookies through your browser settings. However, disabling cookies may affect platform functionality.

11. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

12. Children's Privacy

Our services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected data from a child under 13, we will delete it immediately.

13. International Data Transfers

Your information may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new policy on our platform
• Sending you an email notification
• Displaying a prominent notice on our website

Your continued use of our services after changes constitutes acceptance of the updated policy.

15. Data Deletion Instructions

You have the right to request deletion of your personal data. To request deletion:

• Email us: [email protected] with "Data Deletion Request" in the subject line
• Include your registered email address and account details

Timeline: We will process your deletion request within 7-30 days. Upon deletion, we will remove:

• Your account information from our systems
• All Instagram/Facebook data connected to your account
• Any associated analytics data

Please note that some data may be retained for legal compliance purposes or to resolve disputes.

16. Disconnect Instagram Account

You can disconnect your Instagram account from GetCollab at any time by:

• Going to your Account Settings
• Clicking "Disconnect" next to your connected Instagram account

Once disconnected:

• We stop accessing your Instagram data immediately
• Your profile will no longer be visible on our marketplace
• You can reconnect at any time through your settings

17. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: [email protected]
• Address: GetCollab, Hyderabad, Telangana, India