Cancellation & Refunds Policy

1.1 Subscription Cancellation

You may cancel your subscription at any time through your account settings. Upon cancellation:

• Your subscription will remain active until the end of the current billing period
• You will not be charged for subsequent billing periods
• You will retain access to paid features until the subscription expires

1.2 Campaign Cancellation

Brands can cancel campaigns subject to the following conditions:

• Campaigns with no active bids can be cancelled without penalty
• Campaigns with accepted bids may require mutual agreement with the influencer
• Cancellation of campaigns after work has begun may result in partial payment obligations

2.1 Subscription Refunds

• The 15-day free trial allows you to explore our platform without any charges
• After the trial period, subscription fees are non-refundable
• Pro-rated refunds may be considered on a case-by-case basis for extenuating circumstances

2.2 Coin Purchase Refunds

• Coin purchases are generally non-refundable once completed
• Unused coins remain in your account and do not expire
• Refunds for accidental purchases may be requested within 24 hours of purchase
• All refund requests are subject to verification and approval

2.3 Campaign Payment Refunds

• Payments for completed campaigns are non-refundable
• Disputes regarding campaign deliverables should be raised within 7 days of completion
• GetCollab will mediate disputes between brands and influencers
• Refunds may be issued if deliverables significantly deviate from agreed terms