1. Overview

GetCollab is a digital platform that connects brands with influencers for marketing campaigns. As we provide digital services, traditional shipping does not apply to our core offerings.

2. Digital Service Delivery

2.1 Account Access

Access to the platform is provided immediately upon successful registration
Premium features are activated instantly after payment confirmation
No physical delivery is required for platform access

2.2 Subscription Services

15-day free trial begins immediately upon signup for brands
Paid subscriptions (₹200/month) are activated instantly after payment
All features are delivered digitally through the platform

2.3 Coin Purchases

Coins are credited to your account immediately after successful payment
No physical delivery or shipping is involved
Coins can be used instantly for bidding on campaigns

3. Campaign Deliverables

3.1 Digital Deliverables

Influencers deliver campaign content digitally through:

Social media posts on specified platforms
Digital content files uploaded through the platform
Links to published content
Analytics reports and performance metrics

3.2 Delivery Timeline

Delivery timelines are agreed upon between brands and influencers for each campaign
Standard delivery timeframe ranges from 3-14 days depending on campaign requirements
Rush deliveries may be available by mutual agreement

3.3 Content Review

Brands have 7 days to review delivered content
Revision requests should be made within the review period
Number of revisions is typically specified in campaign requirements

4. Physical Products (If Applicable)

4.1 Product Sampling

In cases where brands send physical products to influencers for review:

Shipping arrangements are made directly between brands and influencers
GetCollab is not responsible for product shipping or delivery
Brands should use reliable courier services with tracking
Delivery confirmation should be obtained

4.2 Shipping Costs

All shipping costs for physical products are borne by the brand
Shipping fees are not processed through GetCollab
Brands and influencers should agree on shipping terms before campaign commencement

5. Service Interruptions

In rare cases where platform services are unavailable:

We will notify users via email and platform notifications
Service credits may be provided for extended interruptions
Campaign deadlines may be extended to account for service interruptions

6. Data Delivery

6.1 Analytics and Reports

Campaign analytics are available in real-time through the platform
Reports can be downloaded as PDF or CSV files
Historical data is retained for the duration of your account

6.2 Account Data

Upon account closure, users can request their data within 30 days
Data is provided in a standard digital format
Data delivery typically occurs within 7-10 business days of request

7. Third-Party Services

If you purchase services from third parties through our platform:

Those services are subject to the third party's shipping and delivery terms
GetCollab is not responsible for third-party service delivery
Please review the specific terms of any third-party services

8. International Users

Our digital services are available globally:

Platform access is provided worldwide with no geographic restrictions
Payment processing may be subject to international transaction fees
Campaign collaborations between users in different countries are supported

9. Support and Assistance

For questions about service delivery or access issues:

Email: getcollabbro@gmail.com
Support hours: Monday-Friday, 9:00 AM - 6:00 PM IST
Typical response time: Within 24-48 hours

Note: This policy applies to digital services provided by GetCollab. For physical product shipments between users, terms are arranged independently between parties.

Shipping & Delivery Policy